![]() ![]() Actively seek to optimize resource utilization and project billable targets. ![]() Managed all internal, partner and customer-related project priorities and escalations.Published internal and customer facing status reports.Collaborated wif partners and integrated customer teams on overall work-team effectiveness.Built and maintained customer relationships. ![]() Owned the transition and execution of project building, deployment and ongoing support.Provided oversight and governance for enterprise customer implementations.Created and managed overall project plans, including: scope, schedule and budget.Salesforce CRM Delivery/Engagement Director Grow by developing strategic recommendations dat meet business objectives and long term goals.Providing inspiring leadership and wisdom to the Team.Using marketing expertise to solve business problems and highlight shining ROI.Successfully implemented enterprise level migration from Oracle legacy to salesforce CRM application system wif 5000+ users.Working wif software and services vendors.Providing support and maintenance for the services being offered to the business and the environments in which they are offered.Helping ensure highest quality of timely solutions are being delivered per standards of availability, scalability and security point of view creating standards and guidelines for each aspect of system requirements, ensuring delivering reviewed artifacts and SLAs for services.Driving strategic change into organization and leading continuous improvement planning deliverables.Leveraging acumen to understand business problems, while developing and delivering Salesforce technology-enabled solutions dat addresses the identified issues.Solving and understanding business and technology challenges related to the implementation of CRM technologies, delivering enterprise social platforms, designing and developing platform based applications dat meet business needs.Developing, maintaining and continuously improving the metrics, SLAs of the environments in which systems have been deployed.Work across organizations, including teams responsible for requirements, project and program management, solution architecture, quality assurance, infrastructure and production support.Managing work portfolio for various business units.Managing cross-functional teams to implement new applications, technology and provide ongoing systems maintenance dat support various business units.Managing a team of high performing analysts, administrators and developers leveraging the Salesforce technology and platform to help clients transform their sales, service and marketing capabilities.Team player wif excellent Interpersonal and problem solving skills along wif strong understanding of fundamental business processes. ![]()
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